The Mater

Patient Feedback

The Mater hospital is committed to our Inspired to Care framework of ensuring our patients and their loved ones feel welcomed, valued and safe. To ensure we are meeting expectations we conduct a Net Promoter Score survey for all our patients who are aged over 18 years of age and admitted overnight. The survey is sent via SMS once the patient is discharged. The survey identify’s our patient experiences and any areas needing improvement.

Our Net Promoter Score for Maternity, June 2019 is 84.

Here are some September & October 2019 comments from our Maternity patients:

NPS Score – 10 Maternity
Excellent midwives, doctors and nurses; comfortable facilities; delicious food. I would never have a baby anywhere else!

NPS Score – 10
Lovely caring attentive and highly experienced staff, luxury rooms, and the best facilities.

NPS Score – 10 Maternity
The level of care far exceeded my expectations. The special care nurses looked after my bub so well and the midwives were just angels in making sure I was ok. The classes available to new parents are very informative.

NPS Score – 10 Maternity
The whole experience was incredible. All staff were so supportive, kind and gave us as much time as we needed to learn and feel comfortable with how to care for our son. The delivery staff were so supportive and our birth experience was so calm and positive.

NPS Score – 10 Maternity
The midwives were absolutely amazing. Our experience with the hospital was seamless right from the point of putting our name down. I will definitely be back for my second baby.