The Mater

Confidentiality & Privacy

Patients have a right within law to personal information and privacy within the following terms to:

  • Have details of conditions and treatment kept in confidence by medical and other hospital staff, unless the law requires that such information be given to a designated person or authority
  • Be clinically interviewed and examined in surroundings designed to assure reasonable privacy
  • Expect all communications pertaining to the illness and condition be treated as confidential
  • Inform the nursing staff if they do not wish to see a visitor
  • Exercise any of the aforestated rights on behalf of children or wards if you are a parent or guardian of a patient

Download the Mater Privacy Brochure

Patients’ Feedback

The Mater hospital is committed to our Inspired to Care framework of ensuring our patients and their loved ones feel welcomed, valued and safe. To ensure we are meeting expectations we conduct a Net Promoter Score survey for all our patients who are aged over 18 years of age and admitted overnight.  Read more

It is possible that we may not meet your expectations. If this happens and you have been dissatisfied with any aspect of our service, please inform the Nurse Unit Manager of your ward immediately so that we can address the situation.

Should you wish to make a complaint or have an issue investigated further, please ask your Nurse Unit Manager to arrange contact with Director of Nursing & Clinical Services or the Executive Director.